Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context
The IOM Global Teleradiology Center based in Manila provides global Teleradiology services and Radiology Technical support to field operations with a purpose to standardize and optimize the quality of IOM Radiology services in the field missions.
Under the overall administrative supervision of the Global Radiology Coordinator or the International radiologist, and the direct technical supervision of the the senior teleradiology administrative assistant or Senior Teleradiology and PACS Systems Administrator for day to day workflow and technical matters, the successful candidate will be responsible and accountable for assisting and facilitating the daily Teleradiology workflow and communications, and specially provide the IOM Teleradiology Center users the following duties and responsibilities:
Core Functions / Responsibilities
- Communicate with the assigned Teleradiology using field country operations through live chat methods and emails for providing general support to the Teleradiology users, and getting information including the daily caseload, notification of status of cases, correcting x-ray biodata, and coordinating any related issues or changes in the CXR reports.
- Cross check the identification of the X-ray Images of immigrants and refugees sent to the Teleradiology Center for reading including full name, ID, age, sex and date of birth before uploading the image to eMedical to prevent substitution.
- Timely & properly upload the chest x-ray (CXR) images to the receiving countries website (eMedical website) following the instruction and cross checking the correctness of the uploaded images for cases read by the Teleradiology Center for cases bound to the receiving countries using the eMedical system such as Canada, Australia, and New Zealand.
- Coordinate with the Teleradiology systems administrators for escalating cases with issues which need system checking, troubleshooting or other technical actions in the Teleradiology systems.
- Update the status of the case in the Telerad system when the image uploading for each case is complete, so that the radiologist will submit the chest x-ray reports to eMedical system. And assist the IOM Teleradiology Radiologist in copying the X-ray reports to eMedical, when needed.
- Track the chest x-ray send from the assigned field operations, to make sure the x-rays are read and submitted to the eMedical system by checking the data in the Teleradiology systems and eMedical and following up the respective radiologists or field operations as needed.
- Prepare the daily summary of statistical reports on chest x-ray readings and eMedical submissions, send the reports to the field operations by email daily, and update and file the records in Teleradiology Center accordingly.
- Assist Teleradiology Administrative work such as Keeping track of consumables, follow up of purchases and payments and data reporting in the unit, when needed.
- Scan, photocopy, and file medical documents, as required.
- Provide support during weekends, holidays, and night shifts or outside working hours as well as “stand-by” focal on a rotation basis as may be requested.
- Perform such other duties as may be assigned.
Education
- University degree Information Technology, Business Administration, Psychology, Science fields, or any other related field from an accredited academic institution, with two years of relevant professional experience preferably in administrative capacity and clerical activities or;
- Completed High School degree from an accredited academic institution, with four years of relevant professional experience.
- Certificate of proficiency in Chinese language (Mandarin) required.
Experience
- Experience in clerical work and use of MS package required.
- Experience with digital radiology and Teleradiology systems an advantage.
- Experience in Migration health work, screening health assessments and eHealth/eMedical services an advantage.
- Experience and knowledge in written and verbal communication using Chinese, Mandarin language.
- Ability to keep abreast with the latest technology tools, design, and best practices for developing and maintaining the various IOM website and platforms.
- Excellent, applied knowledge and skills in HTML, CSS and W3C standards.
- Proficiency in MS Office products (Word, Excel, PowerPoint).
- Knowledge in web design and development tools.
- Knowledge and experience in the use of web analytics.
- Knowledge and experience in the use of latest data collection tools (Community Response App, Kobo Toolbox, HDX, SMS/IVR platforms), knowledge-sharing and interactive community-building applications.
Languages
For this position, fluency in English is required. Knowledge of a second official UN language is desirable.
Values
Inclusion and respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency
Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication
Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
How to apply
Interested applicants may send their applications to hrmanila@iom.int no later than 12 Mar 2024. VN Number and Position Title (VN 198-203/2023 Teleradiology Assistant (Chinese (Mandarin) Language Speaking) should be specified in the SUBJECT field.
For internal candidates, please send in your updated CV and cover letter using your IOM email account for your application to be considered valid.
Applications must consist of a cover letter, a duly-accomplished IOM Personal History Form, and a résumé highlighting education and experience relative to the above qualifications.
IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.
Only shortlisted candidates will be contacted.