Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context
Under the overall supervision of the Chief, ICT MiMOSA Systems & Migrant Solutions and direct supervision of the ICT Officer (Product Manager) and close coordination with the MiMOSA Business Process owners, the ICT Officer (Business Analysis) will be responsible for requirements gathering, process and systems analysis, testing and training processes for IOM Operations Systems and contribute to their enhancement ensuring fulfilment of business requirements of IOM operations considering business needs both the field missions and headquarters.
Core Functions / Responsibilities
- Gather business functional requirements from relevant IOM departments, user community and partner stakeholders by checking User Support issues, attending meetings, workshop.
- Analyze business functional requirements and suggest new functionality and improvement to existing functionality meeting business requirements and system configuration.
- Design/redesign solutions for business functional requirements in consultation with relevant technical and development team.
- Assist functional, development and technical teams during solution development, and monitor and report progress.
- Prepare end-to-end business scenarios for user testing, compile user test results, and obtain formal sign-off from users on the business solution.
- Prepare, review, update and maintain project and change management documents in coordination with relevant business process owners.
- Participate in data migration and cut-over activities for compiling and cleansing the master data ensuring its quality and validating result of upload activities when applicable.
- Maintain strong interaction with User Support and Change Management teams to identify learning gaps or recurrent user support issues from end-users with the objective of improving users' knowledge, plan and provide trainings.
- Troubleshoot end-user issues as necessary and perform assigned User Support activities in addition to Providing go-live and post go-live support.
- Provide inputs to improve business processes, value added reports and data quality and knowledge transfer to Quality Assurance and Support teams.
- Participate in the preparation and implementation of new system releases and participate in Change Management activities to deploy enhancements and/or modifications to the system.
- Perform such other duties as may be assigned.
Education
- Advanced degree in Medical field, Public Administration, Information Technology, or a Social Sciences or a related field from an accredited academic institution with two (2) years of relevant professional experience; or
- University degree in the above fields with four (4) years of relevant professional experience. Professional training in a medical field/background in case your education is not in a medical field and or additional certification on PRINCE 2 methodology of project management is a distinct advantage.
Experience
- Extensive knowledge in IOM operational areas or a similar organization, in handling migrant assistance, labor migration, immigration and border management, migrant health, resettlement and movement management.
- Demonstrates effective application of knowledge and understanding of project and qualit disciplines.
- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements.
- Exceptional time management and consultancy skills.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Skills in conducting end user training.
Languages
For this position, fluency in English is required. Knowledge of a second official UN language is desirable.
Values
Inclusion and respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency
Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage
Demonstrates willingness to take a stand on issues of importance.
Empathy
Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication
Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
How to apply
Interested candidates are invited to submit their applications online by clicking on the APPLY button and completing the profile registration.