Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context
Under the overall guidance of the Director of the Migration Health Division, the various units of the Health Assessment Programme Global Support Unit provide services to all missions and medical field operations worldwide. The Migration Health Informatics (MHI) unit is responsible for operational medical software applications, data repositories and statistical reporting. Under the direct supervision of the Migration Health Informatics (MHI) Manager and in close coordination with the Senior MHI Officer & Senior Health Systems Analyst, the successful candidate is responsible for process and systems analysis, requirements gathering and verification, testing and training for IOM medical systems, and ensuring fulfilment of business requirements of IOM migrant health operations both in the field missions and at Headquarters.
Core Functions / Responsibilities
- Participate in the design of relevant functionalities and information systems that support medical operations including Mimosa, UKTB, LIMS, IMS, ICD, HAP portal, HAPSTAT validation and any new migration health informatics initiatives.
- Provide inputs to improve medical business process, value added reports and data quality. Monitor and report on recurrent user support issues and learning gaps.
- Verify documented business requirements, analyze medical business process and suggest new functionalities and enhancements to existing and new medical software.
- Assist in the coordination of updating or designing new medical forms as needed to support medical operations, through close liaison with health managers, medical staff and technical team; maintain the repository of medical forms and their unique form numbers.
- In collaboration with Health Data Analyst, review and recommend system rules used in data validation reports for checking the quality of 2 data entered in the medical systems in accordance with relevant technical instructions.
- Support the implementation of medical (ICD) coding system and other health informatics initiatives.
- Assist technical teams during solution development of MHD applications such as IMS, ICD, HAP Portal, GIRS and any new initiatives, including business analysis, quality assurance or testing, technical writing or documentation and training. Draft and maintain project and change management documents of MHD systems including process flows, standard operating procedures, user guides and learning materials.
- Participate in the preparation and implementation of new system releases and change management activities to deploy enhancements or modifications to existing systems.
- Troubleshoot end-user issues and resolve assigned user support tickets, as necessary.
- In collaboration with MHI Manager and MHI Officer, mentor and coach MHI Team Assistants, interns or on-the-job trainees as assigned.
- Perform such other duties as may be assigned.
Education
- University Completed advanced university degree in medical field, public health, health sciences or information systems from an accredited academic institution; or
- Bachelor’s degree in the above fields with minimum two (2) years of relevant professional experience of which at least one (1) year in medical business process management, medical software implementation and management, including troubleshooting and aligning policies and processes with software functionalities.
- Training on medical informatics, ICD coding and panel physician instructions will be an advantage.
Experience
- Candidates with medical or health background will have a distinct advantage.
- Extensive knowledge on migrant health and IOM medical operation of advantage.
- Actual experience in designing and managing electronic medical records.
- Understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units.
Languages
For this position, fluency in English is required. Knowledge of a second official UN language is desirable.
Values
Inclusion and respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency
Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage
Demonstrates willingness to take a stand on issues of importance.
Empathy
Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication
Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managerial Competencies
Leadership
Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others
Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust
Promotes shared values and creates an atmosphere of trust and honesty.
Strategic Thinking and Vision
Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility
Leads with humility and shows openness to acknowledging own shortcomings.
How to apply
Interested candidates are invited to submit their applications online by clicking on the APPLY button and completing the profile registration.