Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context
Under the overall supervision of the Head of SDL, direct supervision of the Senior SDL Assistant in Manila, and close coordination with relevant training focal points in headquarters, administrative centres, regional offices and field offices, the successful candidate will be responsible and accountable for the administration of IOM’s learning management system.
Core Functions / Responsibilities
LEARNING MANAGEMENT SYSTEM
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Provide end-to-end support on the administration, usage and promotion of IOM’s learning management system (LMS);
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Provide support to the capacity-building of LMS end-users and stakeholders to use its functionalities independently in a decentralized structure by conducting live demo sessions, creating video tutorials and/or creating user guides.
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Coordinate technical testing of course packages with training owners and United Nations Volunteers (UNVs) as part of the validation process.
LEARNING SOLUTIONS
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Provide support in the implementation of SDL’s policy and processes, programmes and initiatives in line with the learning needs of the Organization.
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Provide support in the management and promotion of SDL-led initiatives in order to increase staff engagement.
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Provide support in the management of incoming queries and requests received in the HR ticketing system and mailbox.
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Coordinate closely with the Manila Administrative Centre (MAC), various regional offices, and thematic units as SDL’s focal point to inquire about the learning initiatives being organized locally and explore where SDL's services can help close gaps or make suggestions.
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Provide inputs for the preparation of SDL activity reports to be submitted to MAC, ITMU and/or other stakeholders
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Provide support on training activities organized for the Manila Human Resources Operations (MHRO) when the involvement of SDL is needed.
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Perform other related duties as assigned.
Education
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Bachelor’s degree in Information Communications and Technology, Computer Science, Education, Human Resources, Business Administration or a related field from an accredited institution with two years of professional experience; or,
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Completed High School degree with four years of experience.
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LMS certification, preferred;
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Other diploma or training certification, an advantage
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
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With at least 2 year experience in the management and administration of a learning management system, preferably Cornerstone OnDemand or Oracle.
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Experience in presentation, public speaking or training facilitation, both face-to-face and virtual (using MS Teams, Zoom etc.).
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Experience in project management, monitoring and reporting, an advantage.
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Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.
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Demonstrated skills in end-to-end administration of a learning management system and other training technologies.
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Skilled in customer support for a global audience.
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Proficient in Microsoft Office Applications e.g. MS Word, MS Power Point, MS Teams, MS SharePoint.
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Ability to build strong working relationships with internal and external stakeholders.
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Ability to work independently with limited supervision to deliver quality work.
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Ability to work well in a multi-ethnic and multi-cultural environment, and across time zones.
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Possess high level of flexibility, initiative and adaptability to change.
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Possess excellent verbal and written communication skills (English).
Languages
For this position, fluency in English is required. Knowledge of a second official UN language is desirable.
Values
Inclusion and respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency
Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage
Demonstrates willingness to take a stand on issues of importance.
Empathy
Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication
Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
How to apply
Interested candidates are invited to submit their applications online by clicking on the APPLY button and completing the profile registration.
Selected candidate is expected to be available and start on 1 September 2024.
FEES
IOM does not charge any fees at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.