The Citizen’s Damage Compensation Programme (also known as
the Watan Card) reached 1.1 million households affected by
Pakistan’s catastrophic 2010 floods with cash donations
totalling some USD 465 million. The disbursement phase ended in
May.

In line with the CDCP Operational Guidelines, Pakistan’s
government has now set up District Review Committees (DRCs) to
evaluate individual appeals from people who applied for
compensation, but did not receive it. Following a review and
approval by these committees, appeals will be forwarded to
provincial authorities and the National Database Registration
Authority (NADRA) for further processing. 

The World Bank has allocated USD 500,000 to help IOM to support
the CDCP in effectively handling these grievance cases.

IOM will facilitate the process through capacity building of the
DRCs and provision of technical support to process high grievance
caseloads. This will include training and deployment of 40 DRC
assistants in heavy caseload districts to provide technical and
operational support.

Information products (FAQ documents, radio and television
campaigns) will be developed and disseminated to ensure people are
informed about the status of their appeals and related processes of
the grievance redressal phase.

“IOM’s experience in social mobilization and
community level communications will support an open information
flow with and within the flood affected communities. This should
help to create a smooth, accountable and transparent grievance
redressal system,” said Kelly Johnson of the South Asia Human
Development Sector at the World Bank.

For more information please contact 

Pakistan Emergency Stabilization and Support Unit (PESSU)

IOM Islamabad

Email: "mailto:pessu@iom.int">pessu@iom.int