Manila (Global) Administrative Centre

The Manila (Global) Administrative Centre (MGAC) is IOM’s global administrative centre based in Manila which provides a range of administrative services mainly covering human resources, finance, procurement, online communication, PRISM, and information technology to IOM Headquarters (HQ) and Field Offices. MAC was established in 2002 as part of the Organization’s effort to achieve cost efficiency in the use of scarce resources.

Each MAC staff is committed to providing Quality Services in a timely and professional manner in the context of the following values.  View the current MAC vacancies.

Business Transformation Unit / BT Manila (BTU)

Business Transformation Unit / BT Manila (BTU) is a part of the Business Transformation Unit at the Headquarters. The BTU is a reform initiative of IOM’s Internal Governance Framework (IGF) that includes the streamlining, digitization, and automation of IOM business processes. At its core is the implementation of the Enterprise Resource Planning (ERP) solution Oracle Cloud. The BTU in Manila is responsible for some tasks of the ongoing implementation of the new ERP together with Oracle.

The unit is comprised of 4 teams: Data Migration Support, Database Technical, Resource Management, and Training Support teams.

Department of Legal Affairs, Contract Law Division – Manila Unit (LEGCR)

Department of Legal Affairs, Contract Law Division – Manila Unit (LEGCR) is considered an integral part of the Department of Legal Affairs (LEG). Within LEG, the Contract Law Division (LEGCR), through its Units in Manila and Panama, reviews and approves the conclusion of contracts and similar agreements for IOM as provided for in IN/99 Rev.2, IN 288 (Implementing Partners Management Handbook) and IN 168 Rev. 3 (IOM Procurement Manual). LEGCR provides legal advice on all kinds of contracts necessary for IOM’s operations and activities, including public and private donor funding agreements, contracts for the purchase of goods and services, project implementation agreements, and cooperation agreements with partners. LEGCR supports missions and headquarters units to structure agreements, including suggesting correct templates to use and advising on appropriate contractual provisions. It also gives legal advice on contractual issues including termination and disputes.

Global Information and Communications Technology (ICT) Operations Center

Global Information and Communications Technology (ICT) Operations Center facilitates the implementation of the ICT Strategy and translates functional and operational requirements into the effective and efficient implementation of information and communications technology solutions, focusing on improving the management of information and resources, identifying business requirements, and establishing effective service delivery and support.

MAC Migration Health Division (MAC MHD) 

MAC Migration Health Division (MAC MHD) is composed of Global Migration Health Research & Epidemiology, Migration Health Informatics, Health Programme Monitoring and Admin-Finance Support and the MHD Global Teleradiology and Quality Control Centre, and is responsible for providing global support to Missions, Regional Offices, Headquarters and partners, and donors, and contributes to the quality and standards of migration health programmes and projects worldwide and also facilitates monitoring and evaluation therein.

Manila Financial Services (MFS)

Manila Financial Services (MFS) composed of several units, is responsible for providing global financial services including accounting, budget, treasury, PRISM roles and authorizations, and financial management support to IOM field offices.

Manila Human Resources Operations and Administrative Services (MHRO)

Manila Human Resources Operations and Administrative Services (MHRO) is responsible for the administration of international Professional staff worldwide and personnel in Switzerland; recruitment process for international Professional positions worldwide and General Service positions in Headquarters; payroll process for all international Professional staff worldwide and personnel in Switzerland and the Philippines; and the pension administration for IOM staff and retirees worldwide participating in UNJSPF. MHRO also provides administrative services related to health and insurances, staff development, performance management, and other global HR support services such as reporting, automation, and communications.

Manila Supply Chain Unit (MSCU)

Manila Supply Chain Unit (MSCU) is responsible for implementing the policies and assisting with training and dissemination of procurement best practices, under the direction of the Chief, Procurement and Supply Chain Division. GPSU provides advisory, back-office, and field support procurement services on IOM’s projects implemented worldwide, both regular and emergency-related. Among others, it provides guidance and advice on IOM’s procurement policy, e.g. it assists missions in developing procurement strategies and reviewing solicitation documents, proposals, and contracts.

MCD’s Online Communications Unit/MCD Manila (OCU)

MCD’s Online Communications Unit/MCD Manila (OCU), is the Manila-based arm of IOM Headquarters’ Department of Media and Communications (MCD), responsible for managing IOM's online communication strategies and digital content. It oversees IOM’s global website and more than 200 sites from missions, regional offices, and projects; provides guidance on corporate communications; and supports 300 focal points worldwide. OCU collaborates with the MCD News team in Geneva to process and distribute media briefings and stories to IOM staff and some 20,000 external subscribers. It supports strategic global initiatives, including private sector partnership endeavors aimed at fundraising through the online Donate campaign. OCU also maintains the online Media Library and monitors the performance of IOM’s digital platforms to improve their visibility on search engines.

Movement Systems Support Unit (MSS)

Movement Systems Support Unit (MSS) supports IOM’s Global migrants and staff Movements through its three sections’ specialized functions in Managing Movement Applications and User Accounts, processing Global Airlines Invoice, and promoting iGATOR compliance by monitoring movement data and expenses among IOM’s institutional systems.

Occupational Health Unit (OHU) Manila 

Occupational Health Unit (OHU) Manila provides regular occupational health services for employees and dependents in Europe, the Middle East, Asia Pacific, and Oceania, and monitors the health of staff throughout employment. It recommends adaptation measures of the post to the capabilities of staff in view of their physical and mental health; reviews and assists staff with health travel preparedness and approves official travel clearance, as well as approves the admission of employees in medical insurance plans and identifies exclusions. OHU monitors sick leave cases, malicious acts cases, and occupational cases; conducts health and safety risk assessments in Missions and proposes mitigating measures; and remains on call to manage medical evacuations and follow-up with hospital doctors. OHU also monitors cases during the pandemic and facilitates employees' and dependents’ access to vaccinations.

Office of Staff Security (OSS)

Office of Staff Security (OSS) advises the Office of the Deputy Director General for Management and Reform on all safety and security matters affecting IOM personnel, projects, programmes, property & premises. Collaborating closely with the United Nations Department of Safety and Security (UNDSS) and within UN Security Management System (SMS), OSS directly monitors issues that affect the safety and security of IOM interests globally. OSS has its Global Security Operation Centre (OSS OPCEN) in Manila.

MAC & CO Staff Security

MAC & CO Staff Security MAC & CO Staff Security covers all safety and security matters relating to IOM Philippines (MAC and Mission) staff, assets, premises, and operations. Tasks conducted for both MAC and Country Office include ensuring implementation of and compliance with IOM security and safety policies and procedures; overseeing physical security measures for all IOM premises; managing IOM Philippines staff lists (for security) and zone warden lists (for staff accounting); managing IOM Philippines security incidents; monitoring Philippines safety and security situations; liaising with the security community; and security training. In coordination with UNDSS/UNSMS, the unit ensures compliance with UNDSS/UNSMS security policies and procedures; development and compliance with Area Security Plans; Local Cost Share Security Budget (LCSSB); attendance of UNDSS/UNSMS Security Management Team and Security Cell meetings; and security incident reporting.

Publications (PUB)

Publications (PUB) is part of the Migration Research and Publications Unit in Headquarters under the Department of Policy and Research. The Unit supports the production of IOM’s main publications through editing, layout and cover design, coordination with printers, distribution of publications to field offices, sending out electronic alerts on new publications, and managing the Publications page in the intranet and the Publications Platform. The unit also provides administrative and financial monitoring assistance to the Global Migration Data Analysis Centre (GMDAC) and Migration Governance Indicators (MGI) team in Berlin and Headquarters, respectively.

Office of the Inspector General (IA, OIG)

Office of the Inspector General (IA, OIG), which report directly to the Head of Internal Audit and the Inspector General in Headquarters. Part of the Internal Audit is being hosted by the Manila Administrative Centre (MAC).

The Office of the Inspector General contributes to the oversight and internal control of the Organization through its functions of Internal Audit, and Investigations. It conducts internal audits, including compliance, performance, and management audits, and undertakes investigations of IOM’s activities worldwide.

• Internal Audit provides an independent, objective, reasonable assurance and consulting services designed to add value and improve the Organization’s operations. It helps IOM accomplish its objectives and maintain a strong internal control framework through a systematic and disciplined approach to evaluating and improving the effectiveness of risk management, control, and overall management processes.
   
• Investigation provides independent, objective assurance, systematic review, and advice to add value and improve programme/project design, delivery, and operations to IOM through administrative investigations and inspections.

MAC Resource Management Unit (RM)

MAC Resource Management Unit (RM) provides services to MAC units in the areas of human resources, finance, accounting, procurement, logistics, staff travel, common services, and project monitoring. RM provides overall resources management support to MAC colleagues and its projects, coordinates annual budget submission for MAC, ensures appropriate internal controls in the area of its responsibilities, initiates and implements administrative procedures and practices for MAC, safeguards organizations’ assets, monitors MAC OSI and Admin budgets.

Contact Us

International Organization for Migration (IOM)
Manila (Global) Administrative Centre
25th Floor, Tower 6789, Ayala Avenue, Makati City, Philippines 
Tel: +63 2 8230 1999
E-mail: mac@iom.int